Do you have "broken windows?"
I stumbled onto this article called Broken Windows the other day. I highly recommend it as a way to think about the little details of each customer interaction.
Labels: customer service, web strategy
posted by Alan Evans at
9:55 AM
2 Comments:
Question: Where do you find articles like this one? Do you simply browse for a specific topic each day, or do you search the net so much that you stumble upon such great reading? Curious.
Hi and thanks for your comment. No secret, really. I just read a lot of stuff online and stumble across some good stuff. Sites like Digg.com and bloglines.com help too.
Post a Comment
<< Home